We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Hello@bruceapproved.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Hello@bruceapproved.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@bruceapproved.com.
Bruce Approved – Refund & Return Policy
Thank you for shopping with Bruce Approved. We want all customers to love their products, especially the custom items created with your pet’s photos. Because many of our products are handmade or personalized, please read the policy below before placing an order.
1. All Sales on Custom Products Are Final Most of our products are custom-made, including but not limited to: Sublimated pet tags Custom pet ornaments Personalized tumblers Custom magnets, stickers, keychains Items featuring uploaded customer photos Holiday/seasonal personalized items Because these items are created specifically for you: Custom and personalized items are non-refundable and non-returnable. This includes: Incorrect names, dates, or text provided by the customer Design choices approved by the customer Low-quality photos submitted by the customer Changes of mind after production has begun.
2. Non-Custom Items Non-personalized products may be eligible for a return within 7 days of delivery if: The item is unused The item is in original condition Packaging is intact Return shipping costs are the customer’s responsibility. Refunds will be issued once the item is received and inspected.
3. Damaged, Defective, or Incorrect Items We will happily replace an item if: It arrives damaged It has a production defect You receive the wrong item To request a replacement, please contact us within 72 hours of delivery with: Order number Photos of the damaged/incorrect item Photo of the packaging (if damaged during shipping) Once approved, we will send a replacement at no cost.
4. Lost or Delayed Packages Once an order is shipped: Delivery times depend on USPS/UPS/FedEx We are not responsible for delays caused by carriers, weather, or routing issues If tracking shows “Delivered,” no refund will be issued. You may file a claim with the carrier if your package is missing. If a package is returned to us due to incorrect or incomplete address: The customer is responsible for paying a second shipping fee to resend it.
5. Photo Submission Policy For products that include your pet’s photo: Please submit clear, high-resolution photos If a photo is too low-quality, we may request another before starting We are not responsible for the final result if a customer insists on using a low-quality image.
6. Canceling an Order Order cancellations are only accepted before production begins. Once we have started working on a custom design, photo edit, or sublimation process: Orders cannot be canceled. If you need to cancel quickly, email us immediately at support@bruceapproved.com.
7. Refunds (When Applicable) Refunds are only issued when: A non-custom item is returned in original condition A replacement cannot be provided for a defective item A cancellation is approved before production begins Refunds are issued to the original payment method via GoDaddy Pay Link. Processing time may vary depending on your bank.
8. Exchanges We do not offer exchanges for custom items. Non-custom items may be exchanged if available, with shipping costs paid by the customer.
9. Contact Information If you have an issue with your order, contact us within the timeframe listed above: 📧 support@bruceapproved.com 🌐 bruceapproved.com Please include your order number and photos (if applicable) so we can assist you as quickly as possible.
