Refund & Return Policy

Bruce Approved – Refund & Return Policy

Last Updated: November 2025

Thank you for shopping with Bruce Approved. We want all customers to love their products, especially the custom items created with your pet’s photos. Because many of our products are handmade or personalized, please read the policy below before placing an order.


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1. All Sales on Custom Products Are Final

Most of our products are custom-made, including but not limited to:

Sublimated pet tags

Custom pet ornaments

Personalized tumblers

Custom magnets, stickers, keychains

Items featuring uploaded customer photos

Holiday/seasonal personalized items


Because these items are created specifically for you:

Custom and personalized items are non-refundable and non-returnable.

This includes:

Incorrect names, dates, or text provided by the customer

Design choices approved by the customer

Low-quality photos submitted by the customer

Changes of mind after production has begun



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2. Non-Custom Items

Non-personalized products may be eligible for a return within 7 days of delivery if:

The item is unused

The item is in original condition

Packaging is intact


Return shipping costs are the customer’s responsibility.
Refunds will be issued once the item is received and inspected.


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3. Damaged, Defective, or Incorrect Items

We will happily replace an item if:

It arrives damaged

It has a production defect

You receive the wrong item


To request a replacement, please contact us within 72 hours of delivery with:

Order number

Photos of the damaged/incorrect item

Photo of the packaging (if damaged during shipping)


Once approved, we will send a replacement at no cost.


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4. Lost or Delayed Packages

Once an order is shipped:

Delivery times depend on USPS/UPS/FedEx

We are not responsible for delays caused by carriers, weather, or routing issues


If tracking shows “Delivered,” no refund will be issued.

You may file a claim with the carrier if your package is missing.

If a package is returned to us due to incorrect or incomplete address:

The customer is responsible for paying a second shipping fee to resend it.



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5. Photo Submission Policy

For products that include your pet’s photo:

Please submit clear, high-resolution photos

If a photo is too low-quality, we may request another before starting


We are not responsible for the final result if a customer insists on using a low-quality image.


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6. Canceling an Order

Order cancellations are only accepted before production begins.

Once we have started working on a custom design, photo edit, or sublimation process:

Orders cannot be canceled.

If you need to cancel quickly, email us immediately at support@bruceapproved.com.


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7. Refunds (When Applicable)

Refunds are only issued when:

A non-custom item is returned in original condition

A replacement cannot be provided for a defective item

A cancellation is approved before production begins


Refunds are issued to the original payment method via GoDaddy Pay Link.
Processing time may vary depending on your bank.


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8. Exchanges

We do not offer exchanges for custom items.
Non-custom items may be exchanged if available, with shipping costs paid by the customer.


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9. Contact Information

If you have an issue with your order, contact us within the timeframe listed above:

📧 support@bruceapproved.com
🌐 bruceapproved.com

Please include your order number and photos (if applicable) so we can assist you as quickly as possible.

Bruce Approved – Shipping Policy

Last Updated: November 2025

Thank you for supporting Bruce Approved! Because many of our items are custom-made and include photo editing, sublimation, and handcrafted work, shipping times can vary. Below is everything you need to know about how your order is processed, packaged, and delivered.


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1. Order Processing Time

Processing time begins after your payment is completed through GoDaddy Pay Link.

Standard Processing Times

Non-custom items: 3–5 business days

Custom items (photo edits, sublimation, names added): 5–10 business days

Holiday/seasonal items: May require additional time due to high order volume


If we need additional information (such as a clearer pet photo), production may be delayed until received.


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2. Shipping Locations

We currently offer:

✔ Local Delivery or Pickup

(If applicable in your area; details will be provided at checkout or via email)

✔ U.S. Domestic Shipping

We ship anywhere within the United States.
Shipping rates are automatically calculated at checkout based on weight, packaging, and destination.

❌ International shipping is not available at this time.


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3. Shipping Carriers

Orders may be shipped using:

USPS

UPS

FedEx


Carrier selection depends on package size, speed, and location.


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4. Tracking Information

Once your order is shipped:

You will receive a confirmation email with tracking (if available for your shipping method)

Tracking may take 24–48 hours to update

Small envelope shipments (like single dog tags or stickers) may ship without tracking if the customer selects that option



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5. Delivery Time

Shipping times depend on the carrier and your location, but typical estimates are:

Standard Shipping: 3–7 business days

Priority Options (if available): 2–4 business days


Please note:

Delivery times may be longer during holidays, weather delays, or carrier disruptions

We cannot guarantee arrival dates once the package is with the carrier



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6. Shipping Delays

Bruce Approved is not responsible for delays caused by:

USPS, UPS, or FedEx

Weather conditions

Incorrect addresses provided by the customer

Carrier routing errors

Holidays or peak shipping seasons


If your package is delayed, we recommend contacting the carrier directly with your tracking number.


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7. Incorrect or Undeliverable Addresses

Please double-check your address before checkout.

If a package is returned to us due to:

Wrong address

Missing apartment number

“Unable to deliver” status


The customer is responsible for:

Paying the reshipment fee

Providing an updated address


No refunds will be issued for packages returned due to incorrect information.


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8. Lost or Stolen Packages

Once the package is marked Delivered by the carrier:

We cannot issue a refund

We cannot replace items for free


If your package is missing, you may:

Check with neighbors or your building

Contact the carrier directly to file a claim

Call USPS/FedEx/UPS to open an investigation


We will help where possible, but we cannot take responsibility for stolen packages.


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9. Local Delivery / Pickup (If Offered)

If you choose local delivery or pickup:

You will receive an email confirming delivery or pickup instructions

Items not retrieved within the pickup window may be placed back into storage

Rescheduled pickups may require communication via email



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10. Packaging

All items are carefully packaged to protect them during transit:

Fragile items (ornaments, resin tags, tumblers) are wrapped with protective padding

Sublimated items are packaged to prevent scratching or moisture damage

Custom orders may include additional instructions or documentation



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11. Multiple Items in One Order

Some items may ship separately depending on:

Product size

Production times

Packaging needs


You will receive tracking for each shipment if applicable.


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12. Contact Us

If you have questions about your shipment, email:

📧 support@bruceapproved.com
🌐 bruceapproved.com

Please include your order number for faster assistance.